Your client is either Deaf or Hard of Hearing. The Deaf community has taught me that they hate the term “hearing impaired” because they feel you are telling them that there is something inherently wrong with them because they cannot hear. Furthermore – “Deaf” is proper for the person in front of you, and “deaf” is proper describing that they cannot hear. (D = culturally Deaf.) The NAD (National Association for the Deaf) has a great article on this very topic.
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